Every Missed Call
Is a Lost Job.

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Never Go To Voicemail, a service provided by Northridge Support LLC ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit nevergotovoicemail.com or use our services.

1. Information We Collect

Information you provide directly: When you submit our contact form, we collect your name, business name, phone number, and email address.

Payment information: If you purchase our services, payment details are processed by a third-party payment processor. We do not store your full credit card number on our servers.

Call recordings: As part of our AI voice agent service, calls handled on behalf of our business clients may be recorded. These recordings are used solely to deliver and improve the service for that client. Call recordings are stored securely and are accessible only to authorized personnel and the applicable business client.

Website analytics: We use analytics tools (such as Google Analytics) that automatically collect certain information when you visit our site, including your IP address, browser type, pages visited, and time spent on pages. This data is aggregated and used to understand how visitors use our website.

2. How We Use Your Information

We use the information we collect to:

— Respond to your inquiry and set up your service
— Deliver, maintain, and improve our AI voice agent service
— Send transactional communications (appointment confirmations, service updates, billing notices)
— Analyze website usage to improve our site and offerings
— Comply with legal obligations

We do not use your information for unsolicited marketing. We will only contact you in connection with your inquiry or active service.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

— Service providers: We work with trusted third-party vendors (such as payment processors, CRM platforms, and communication tools) who assist us in operating our business. These vendors are contractually required to protect your information and may only use it to provide services to us.
— Business clients: If you are a caller handled by our AI agent on behalf of one of our business clients, your call information (name, contact details, reason for calling) is shared with that client as part of the service.
— Legal requirements: We may disclose your information if required by law, court order, or governmental authority.

4. Data Retention

We retain contact form submissions and client data for as long as necessary to provide our services and meet legal obligations. Call recordings are retained according to the agreement with each business client. You may request deletion of your data at any time by contacting us.

5. Cookies & Tracking

Our website uses cookies and similar tracking technologies to support analytics and basic site functionality. You can control cookie preferences through your browser settings. Disabling cookies may affect some site features.

6. Your Rights

Depending on your location, you may have the right to access, correct, or request deletion of your personal information. To exercise any of these rights, contact us at the email below and we will respond within 30 days.

7. Children's Privacy

Our services are intended for businesses and are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us at:
hello@nevergotovoicemail.com
Northridge Support LLC — Raleigh, NC

This policy reflects our current practices in good faith. For advice specific to your jurisdiction or situation, consult a qualified legal professional.

Last updated:

These Terms of Service ("Terms") govern your use of the website at nevergotovoicemail.com and the services provided by Northridge Support LLC, operating under the brand Never Go To Voicemail ("we," "us," or "our"). By using our website or purchasing our services, you agree to these Terms. If you do not agree, do not use our services.

1. Services

Never Go To Voicemail provides AI-powered voice agent services that answer missed calls, collect lead information, book appointments, and send notifications on behalf of small businesses ("Clients"). Services are provided on a month-to-month basis. No long-term commitment is required.

We reserve the right to modify, suspend, or discontinue any aspect of the service at any time with reasonable notice to active Clients.

2. Setup & Onboarding

A one-time setup fee is required prior to activation. This fee covers agent configuration, script writing, knowledge base training, calendar integration, and go-live testing. The setup fee is non-refundable once onboarding work has begun.

3. Billing & Payment

Monthly subscription fees are billed in advance on a recurring basis. Payment is due on the same date each month following activation. We accept major credit and debit cards processed through our third-party payment processor.

If a payment fails, we will notify you and attempt to collect payment. Services may be suspended after 7 days of non-payment. You are responsible for keeping your billing information current.

Usage overages — calls or minutes exceeding your plan's included allowance — will be billed at the applicable overage rate disclosed at the time of signup.

4. Cancellation

Either party may cancel the service with 7 days written notice sent to hello@nevergotovoicemail.com. Cancellation takes effect at the end of the 7-day notice period. No partial-month refunds are issued unless otherwise agreed in writing.

We reserve the right to terminate service immediately if a Client violates these Terms, engages in unlawful activity, or uses our service in a way that harms third parties.

5. Uptime & Service Level

We target 99.9% monthly uptime for the AI voice agent service. Uptime is measured as the percentage of time the service is operational and able to receive and handle calls during a given calendar month.

If uptime falls below 99.9% in any calendar month due to causes within our reasonable control, you are eligible to receive a pro-rated credit applied to your next billing cycle. The credit will be calculated based on the number of hours of verified downtime relative to your monthly fee.

Uptime credits are your sole remedy for service interruptions. Credits do not apply to downtime caused by: scheduled maintenance (with advance notice), third-party platform outages (including GoHighLevel, carrier networks, or phone infrastructure), your own misconfiguration or failure to maintain call forwarding, or events outside our reasonable control including natural disasters, cyberattacks, or government actions.

To request a credit, contact us within 14 days of the affected billing period with a description of the outage.

6. Client Responsibilities

You are responsible for: maintaining accurate call forwarding settings on your phone number; providing accurate business information during onboarding; ensuring the information you provide us does not violate any third-party rights; and complying with all applicable laws in your use of the service, including telemarketing and consumer protection regulations.

You must not use our service to conduct fraudulent, deceptive, or illegal activity, or to harass callers.

7. Call Recordings & Data

Calls handled by your AI agent may be recorded for quality assurance and service improvement. By using our service, you confirm that you have obtained or will obtain any required consent from callers as required by applicable law in your jurisdiction. You are solely responsible for compliance with call recording consent laws (such as two-party consent states) in your area.

Call data, recordings, and lead information collected through your agent are your business data. We process this data on your behalf and do not use it for any purpose other than delivering your service.

8. Intellectual Property

All website content, branding, agent scripts developed by us, and proprietary systems remain the intellectual property of Northridge Support LLC. You may not copy, reproduce, or distribute our materials without written permission.

You retain ownership of all business information, customer data, and content you provide to us for agent training.

9. Limitation of Liability

To the maximum extent permitted by law, our total liability to you for any claim arising out of or related to these Terms or our services shall not exceed the total fees you paid to us in the three months preceding the claim.

We are not liable for: lost revenue or profits resulting from missed calls; decisions made by callers after interacting with your AI agent; errors in information provided to callers based on inaccurate data you supplied; or any indirect, incidental, consequential, or punitive damages.

10. Disclaimer of Warranties

Except for the uptime guarantee described in Section 5, our services are provided "as is" and "as available." We make no representations that the service will be error-free, that all calls will be handled perfectly, or that the service will meet every specific business requirement. AI voice agents may occasionally misunderstand callers or provide incomplete responses — this is inherent to the technology.

11. Indemnification

You agree to indemnify and hold harmless Northridge Support LLC, its officers, employees, and agents from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the service, your violation of these Terms, or your failure to comply with applicable laws including call recording consent requirements.

12. Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Wake County, North Carolina.

13. Changes to These Terms

We may update these Terms from time to time. We will notify active Clients of material changes via email at least 7 days before they take effect. Continued use of the service after that date constitutes acceptance of the updated Terms.

14. Contact

For questions about these Terms, contact us at:
hello@nevergotovoicemail.com
Northridge Support LLC — Raleigh, NC

These Terms represent our good-faith effort to be transparent and fair.