Privacy Policy

This Privacy Policy describes how Summit Core Solutions Inc., operating under the brand Never Go To Voicemail ("we," "us," or "our"), collects, uses, discloses, and protects your information when you visit our website at https://nevergotovoicemail.com or use our AI receptionist services.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact Information: Full name, business name, phone number, email address, and physical address.
• Call Records & Transcripts: Audio recordings, call logs, automated AI receptionist interaction transcripts, caller phone numbers, and caller messages.
• Inquiry & Consultation Data: Messages, notes, and preferences submitted through our contact form.
• Website Usage Data: IP address, browser type, operating system, referring URLs, device information, and interaction metrics.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our 24/7 AI receptionist services, appointment scheduling, and lead capture.
• Send instant SMS and email call summaries and notifications to business owners.
• Process inquiries, schedule setup calls, and communicate regarding account updates.
• Analyze usage patterns and maintain network security and system stability.

3. SMS & Telecommunications Policy

When you opt in to receive SMS communications from Never Go To Voicemail, we use your mobile number strictly to deliver service notifications, appointment details, and requested account information.

No Mobile Information Sharing: Mobile phone numbers collected for SMS consent will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

You may opt out of SMS communications at any time by replying STOP to any text message. Message and data rates may apply.

4. Information Sharing & Service Providers

We do not sell your personal information. We may share necessary information with trusted third-party service providers (such as telecommunication providers, scheduling integrations, and secure hosting infrastructure) solely to operate our service under confidentiality agreements.

5. Call Recordings & Data Security

Calls handled by our AI receptionists may be recorded and transcribed for quality assurance, lead capture, and appointment confirmation. We implement industry-standard administrative, technical, and physical security measures to protect stored data.

6. Your Rights & Choices

You may request access to, correction of, or deletion of your personal information by contacting us at hello@nevergotovoicemail.com.

7. Contact Information

If you have questions about this Privacy Policy, please contact us at:

Summit Core Solutions Inc.
Raleigh, North Carolina
Email: hello@nevergotovoicemail.com
Phone: +1 (919) 336-0962